GP online consultations launched across Hambleton, Richmondshire and Whitby

A new online consultation service could revolutionise the way patients across Hambleton, Richmondshire and Whitby areas receive medical advice from their GP.

NHS Hambleton, Richmondshire and Whitby Clinical Commissioning Group (CCG) is using digital technology to bring choice to patients who want to consult online, in many cases avoiding the need to make a visit to the practice altogether.

Eight practices across the area have expressed an interest in trialling the service for 12 months and three practices (with a combined patient population of almost 27,500) have already “gone live”. This initiative is being funded by NHS England.

Patients who submit their symptoms online will get a quick response (typically the same day) which could be advice, directing to other support such as the pharmacy or a booking for an appointment if necessary. The service also offers around the clock NHS self-help information, signposting to services, and a symptom checker.

Patients can also request prescriptions and test results, referral letters and medical reports.

To use online consultations patients simply visit their own GP practice website for more information.

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